Checking Out with Truemed Is Easy!
Find the Truemed logo during checkout. Exit the "Shop Pay" pop-up if prompted.
Take a private health survey. A licensed provider will review your answers to determine eligibility.
Pay with your HSA/FSA card or a credit card. If you use a regular credit card, follow the guide included with your LMN to submit your purchase for reimbursement.
Do not pay with an HSA/FSA card during checkout. After your purchase, check your confirmation screen or receipt email for a link to the Truemed survey.
Take a private health survey. A licensed provider will review your answers to determine eligibility. If approved, you'll receive a Letter of Medical Necessity (LMN). Note: The survey must be taken on the same day as your purchase.
Follow the guide included with your LMN to submit your purchase for reimbursement. Claims are usually paid out in 2-4 weeks.
How Does Using My HSA/FSA Save Me Money?
HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition.
Because HSA/FSA use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in root cause interventions.
Who Is Truemed?
At Truemed, we believe that investing in your health is far more valuable than waiting to spend on sickness. By unlocking pre-tax HSA/FSA spend on research backed interventions such as fitness, supplements, and health technology, we’re shifting healthcare spend toward true medicine.
Eligible Products
Common Questions
How does using my HSA/FSA account save me money?
HSA and FSA accounts hold pre-tax dollars. When customers pay with these funds, they effectively save their income tax rate on the purchase. Qualified customers save an average of 30%* compared to paying with after-tax income.
This is not a discount on your product’s price. The customer pays full price. The savings come from using money that was never taxed.
What are FSA and HSA accounts?
An FSA (Flexible Spending Account) and HSA (Health Savings Account) are tax advantaged accounts that let you set aside pre-tax money to pay for qualified medical expenses.
Can I use my HSA/FSA at Flo Pilates?
Yes. Qualified customers can use their HSA or FSA card at checkout through our Truemed integration to pay for eligible products.
Can I use my regular credit card at checkout?
Yes, you can always pay with a regular credit card. If you'd still like to seek reimbursement from your HSA/FSA, you'll need to follow the guide included with your Letter of Medical Necessity.
What is a Letter of Medical Necessity, and how is this compliant?
A Letter of Medical Necessity (LMN) is a document from a licensed provider confirming your purchase is medically necessary, which is what makes it eligible for HSA/FSA reimbursement under IRS guidelines.
Are there fees associated with using Truemed's services?
Truemed's health assessment is free. A small processing fee may apply only if you choose to pay directly with your HSA/FSA card at checkout.
When should I use my FSA/HSA dollars?
You can use your FSA/HSA dollars any time you're purchasing a product or service that's been deemed eligible through your health assessment.
How long does it take for me to receive my Letter of Medical Necessity?
Most customers receive their Letter of Medical Necessity within minutes of completing the short health assessment.
I don’t have an HSA/FSA. Can I still benefit from Truemed?
Yes. You can still complete the health assessment and use the Letter of Medical Necessity to claim eligible expenses on your taxes, even without an HSA/FSA.
I don’t live in the US. Can I still get reimbursed with Truemed?
Truemed's services are currently only available to customers in the United States, since HSA/FSA accounts are a US-specific tax benefit.