Refund Policy

99-Day Return Policy

At Flo Pilates, we’re committed to making sure you love your experience with us. If something’s not right, you have 99 days from the date of delivery to request a return. This applies whether the item arrived damaged, defective, or you're simply not satisfied.

To get started, contact us at hello@pilatesflo.com and our team will guide you through the next steps.

Return Eligibility

To qualify for a return:

• The item must be unused, in the same condition you received it, with tags, and in the original packaging

• A receipt or proof of purchase is required

• Returns without prior approval or missing packaging may not be accepted

Refund and Credit Process

Once your return is received and inspected, we’ll notify you of the outcome. If approved, your refund will be processed within 10 business days. Refunds are typically issued as credit you can use toward a future purchase. In some cases, it may be returned to your original payment method. Please keep in mind it can take additional time for your bank or credit card provider to post the funds.

If more than 15 business days have passed since your return was approved and you haven’t received a confirmation, reach out to us at hello@pilatesflo.com.

Important Guidelines

• Damaged or Defective Orders: Report any issues within 7 days of delivery. We’ll provide instructions for returning the item and arrange a refund or replacement

• Change of Mind: If you're not fully satisfied, we’re happy to help with a return. A 5% restocking fee applies

• Return Shipping: Customers are responsible for return shipping costs

• Delivery Issues: Refunds cannot be offered if your package does not arrive due to issues within your control, such as an incorrect address

• Inspection Requirements: Returns that arrive without their original packaging or do not pass inspection may be declined